Frequently Asked Questions (FAQ)

Before contacting us why not check if your query can be answered in our FAQ section.


How long is the inspection and how much does it cost?

Inspections are always carried out on a Saturday morning from 8/9am and will take up to 2.5 hours. The total cost of Inspection is £150.


How long is the standard repair, what does it involve and how much does it cost?

Standard repair involves repairing the failure in the rear axle carrier panel, fitting the PSDesigns V2 reinforcement chassis plates, repair of all cracks found in the reinforcement area, corrosion control, brake bleed, vehicle valet, and full wheel alignment. This can take up to 14 hours.  The starting cost of the standard repair is £1200.


What are the reason's behind the work required?

During production of the BMW E46 model, BMW miscalculated the requirement of the vital strengthening points on the rear of the vehicle. The rear end of the car simply is not capable of withstanding the stress of driving, only emphasised by the power and torque of the vehicle. We aim to rectify this for you.


On average how long does it take to complete the job?

If you require just a standard repair we will need to keep your car for around 1 week. Should you require and agree to any further work found during inspection we will need to keep your car for up to 3 weeks. If your car requires a complete floor replacement, this can take up to 4 weeks.


How is my car kept secured on the premises?

We will only be working on 1 car at a time to ensure your BMW gets our full attention and therefore your car will be kept located and locked securely in our garage workshop at all times. In addition, we have double gates on entry of the premises and CCTV cameras.


What facilities do you have available on the premises?

Located inside our workshop we have a separate customer waiting area. This area has comfortable seating, a hot-desk with free WiFi connection. We also have a fridge, kettle, microwave and TV for you to utilise.


Who do I contact should I have any enquires?

To maintain 100% attention to our customers and their cars we have no telephone customer services at this time. However you can contact us by email via our contact page on our website or message us via our Facebook page. We assure you that we will respond to you as soon as possible.

Once your car has been booked with us you will be provided with our telephone contact details should you need to get in touch.


What level of contact should I expect?

We intend to respond to any enquires within 48 hours.

During your inspection you will be kept informed of your booking, payments and findings with photos.

During your repair work you will be kept fully informed of all the processes on your vehicle.

You will be contacted by phone when your car is ready for collection or should any problems arise during your repair work.


Do I need to do anything prior to delivering my car?

Please can you make sure when dropping your car off to us for an inspection and repair work that the boot and rear seating area of your car is completely clear.

Please make sure you provide your car's locking wheel nut key should we need it.


Do you require deposit payment and what is the cancellation period for inspections?

For inspections we require a £50 deposit to confirm your booking slot. Should you cancel your booking 1 week prior to your booking slot you will unfortunately lose your deposit.

All information regarding your deposits, payments and cancellation will be communicated to you via email and detailed in your quotation so you can be completely assured.


Do you require deposit payment and what is the cancellation period for standard repair work?

For Standard Repair work we require £250 deposit to confirm your booking slot. Should you cancel your booking 2 weeks prior to your booking slot you will unfortunately lose your deposit.

Following on from confirming your booking we will only require one further payment prior to your booking. This additional payment will include a deposit for additional work at an agreed percentage and a payment for any parts being ordered to carry out the work at the agreed price.

All additional payments required will be clearly stated in your individual quotation, which will be provided to you after your inspection.

All additional payments need to be paid 10 working days prior to your booking to ensure all parts are ready for your booking slot. If we do not receive the payment for the parts, we will assume you wish to cancel the job and you will lose your deposit.

Unfortunately, in regard to the payment towards your parts we will not be able to refund you 1 week prior to your booking slot due to the parts being ordered are non-returnable, however we will be able to give you back the parts you have paid for.

All information regarding your deposits, payments and cancellation will be communicated to you via email and detailed in your quotation so you can be completely assured.